Test a narrow support-ticket triage contract in n8n.
This Lite workflow runs three invented tickets through deterministic category, priority, SLA, and next-step rules. It imports inactive and contains no webhook, credentials, external calls, or customer data.
Download the free Lite JSONView and copy on n8dexBuy the USD 12 complete starter
What the Lite sample proves
- Billing/refund text routes to billing with an eight-hour SLA.
- A production login outage routes to technical/high with a two-hour SLA.
- A routine profile question routes to general/normal with a 24-hour SLA.
- The workflow throws if any of those three contracts drift.
Lite versus complete starter
Lite: Manual Trigger, three synthetic fixtures, one assertion report. It is a public demonstration only.
USD 12 complete starter: importable webhook workflow, sample webhook payload, setup README, workflow diagram, downloadable purchase library, and the fuller category/priority/SLA/next-step/reply-draft output.
Neither version contains private credentials or customer data. Configure any real help-desk, Slack, email, CRM, or spreadsheet connection only in your own reviewed n8n instance.
Independent public mirror
The same sanitized JSON is also available on n8dex with a visual workflow, copy button, and download button. The mirror was published without an account and initially showed zero views; it is distribution evidence, not a sale or adoption claim.